What arrived was a completely different style and color than what I thought I ordered. Well I went outside to do some pruning and added water to birdbath. To return any item to DT, you will have to pack it back up . It is now the week of Thanksgiving and I called and was told that there was nothing they could do. This is no the old Toscano shop/site from years ago. Then when I emailed them the verification they completely ignored me. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I received an alligator statue from this company last Christmas. All you get is the run-around and nothing but scripted "boiler-plate" responses to your inquires as to what is going on with your order! 15 gorgeous backdrops for your next Zoom call. I will never order from designtuscano.com again. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It was left outside all winter. Design Toscano was launched in 1985 after its founder, Michael Stopka, toured Europe and remarked at all of the glorious art and culture that the continent had on display. Discover more about the small businesses partnering with Amazon and Amazon's commitment to empowering them. The company designs 90% of their decor themselves, and has over 6K products to choose from. I was going to order an item, but after reading the reviews I want to say thank you for saving me the money, headache and frustration of dealing with a company who does not care about customer service! Inferior product no satisfaction from them. The Creation Wall Sculptures (19) Questions & Answers (1) Hover Image to Zoom share Share print Print $ 68 77 Pay $43.77 after $25 OFF your total qualifying purchase upon opening a new card. I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. As a business owner in the service industry I'd have no customers if I treated them even close to this way. I will NEVER by another product from this company! The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. However, I will not accept rudeness from staff. You can also buy them individually if preferred. Happy with the service, quality of the statue. "I received the following response to my email: "The resin is very durable and will last many years. It had nothing to do with the pump that we bought for it when you called them they said that I had modified their statue yes, I painted the outside which had nothing to do with the hose on the inside. I ordered a grim reaper table for my son for Christmas. Peacocks statue. Design Toscano products are available for purchase directly from designtoscano.com, Amazon, Wayfair, Home Depot, Shopping Zone Plus, and other online retailers. This is no way to run any sort of business and we are absolutely disgusted and are spreading the word. Several Angel statues. International Association of Better Business Bureaus. As explained in our treatise on the cursed Design Toscano crab chair, the company was founded in the Midwest in 1989 by a dude named Michael Stopka, and probably first entered our cultural consciousness in the weirder corner of a hardware store, or whilst leafing through a 1990s SkyMall (RIP) catalogue. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My first experience with Toscana was very good. weeks." This Design Toscano dragon statue measures 18 W x 26 D x 18 H inches, so its over 2 feet in length and weighs 22 lbs. After a couple of weeks beyond the "due date" I wrote to the company. He wanted to bring the same quality experience to the US, but first making sure to put an attainable price tag on everything. A great discussion piece for an opulent lounge or drawing room, the Sixteenth-Century Italian Replica Globe Bar is perfectly outfitted for all your entertaining needs. 2 Bald Eagle mantle statues. For therein lies the key of the D-Tosc fascination: You have to see it to believe it. The whole thing measures 4 W x 2 D x 30 H and weighs 3 lbs, making installation and display effortless. Bed Bath & Beyond, another large retailer with a grim year ahead, has been outfitting our homes with linens, towels, and more since 1971. Not happy. Thank You to all who posted their reviews. . Do not buy from them. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. # 3 I send it back and have them repaint it. We have both taught the arts for CalState for forty-some years, and always warn students to look at the face first! The letters didn't arrive until 2 weeks after they said they sent them. This page is not available in other languages. Option 1 was replace it at a deeply discounted price. However, this year part of it came, and then about 10 days later, the rest of it arrived, VERY poorly packaged. Free standard shipping with $35 orders. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. I then bought a French style barrel side table, which I like but recently found had a damage on the drawer front. Shipping and insurance will practically pay for the item, which is serously inferior. Design Toscano medieval gothic Steampunk decor steampunk accessories cyberpunk decorative accents desktop figurine statue home and office man-cave collectors cyberpunk action figure and vintage lamp industrial goggles mask The Toscano rep confirmed, then completed the order. Nothing fell on it, no one played with it, it just had sat there. ).I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. Its an inextricable part of yesteryears pop culture canon. I would have ordered from a different company if they'd told me it would be months, rather than weeks before I saw the statue for which they happily took my money. Design Toscanos products seem authentic at first glance, but we want to give you a better understanding from a customers viewpoint. Finally, a couple of weeks later I heard back"Oh, sorry, it will be up to eight [additional!] I will never order from designtuscano.com again. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. Had a glitch when ordering and ended up getting billed and sent 3 of the same items. The shipping prices depend on your order total. Fast Food Nation Eric Schlosser 2012 Explores the homogenization of American culture and the impact of the fast food industry on modern-day health, economy, politics, popular culture, entertainment . H Thai Princess Sculpture Garden Statue 3 (16) Questions & Answers Hover Image to Zoom share Share print Print $ 193 95 Pay $168.95 after $25 OFF your total qualifying purchase upon opening a new card. Design Toscano has very poor Customer Service! 2023 Trustpilot, Inc. All rights reserved. Several Angel statues. Need to file a complaint? For more information, please see our Design Toscano ranks 76th among Home Decor sites. 25 Feb/23. What wasn't suitable was sent back at no cost to myself. Roland the Gargoyle Gutter Guardian Downspout Statue, Asian Temple Pagoda Lantern Statue: Large, Asian Temple Pagoda Lantern Statue: Medium, Basking in God's Glory Little Girl Statue: Medium, Sixteenth-Century Italian Replica Globe Bar, Remembrance and Redemption Angel Statue: Medium, Easter Island Ahu Akivi Moai Monolith Statue: Large, Nature's Nurturer, St. Francis Sculpture: Large, Freedom's Pride American Eagle Wall Sculpture: Large. the glass parts do not sit well in the brass parts. He founded the company in 1985. I waited on hold until I could be transferred to her at home.There was no offer to resolve my complaint. Design Toscano is also distributed to the United Kingdom through licensed distributors and sold through many retailers who have the full range of Design Toscano products available in the United Kingdom. Pour more olive oil on me, Hercules. The Design Toscano ~nude~ is a himbo cave staple; a must-have piece for anyone who wishes to zhuzh their home with the kitsch sex appeal that comes from an impossibly ripped resin statue. Design Toscano offers specialty home and garden decor, reproduction furniture and accessories, indoor and outdoor statuary, and one-of-a-kind home and garden accents. Bad company, poor craftsmanship. Business Profile Design Toscano, Inc. Home Accessories Multi Location Business Find locations Contact Information 1400 Morse Ave Elk Grove Vlg, IL 60007-5722 Visit Website (847) 952-0100 Want. Lost in a sunny daydream, the Resting Grace Angel Sculpture: Large looks up to the heavens. Marble umbrella vessels (2). When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. Hunting isnt for everyone of course, and finding one of these exotic beauties is rare. Ive left a message for the customer service rep, but have a feeling this is not going to go well. The owners should be ashamed. Exceptionally beautiful product. This company is horrible. I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. Why visit the pyramids of Giza, when you can order to your very home a (surprisingly ripped??) If you would like to exercise your right to opt-out of having your personal information shared in this way, please email customerservice@designtoscano.com. Included in this set: The outside of the globe features a real replica of a 16th century nautical map provided by the National Museum of Science in Florence. I covered and stored all of them indoors last winter.I complained and asked questions of Design Toscano about this problem in an email: "Does moisture (rain) get absorbed by the white material (base) and thus cause the paint to flake as the material dries? Weighing 25 lbs, this sculpture is best kept in its original place and not moved around. Back in the day if there was one rolling up to the shore, you knew it was a sign of trouble. Drekar, the Viking Longship Collectible Museum Replica Ship Model is exactly like the one found in a museum, made from designer resin. Waited on hold 12 minutes to get help. Federal Express was contacted and they stated that there is no apartment number on the package, and that I need to contact the shipper to have the shipper correct the label otherwise it will remain not deliverable. Patio Garden. Had a glitch when ordering and ended up getting billed and sent 3 of the same items. Get Is Design Toscano Going Out of Business. possibly somewhere in Matt LeBlanc's house, As SkyMall Lies Dying, Here Are its 15 Decor Must-Buys, How to pick the best outdoor furniture at any budget, These 12 things will make a tiny home feel much bigger, The best room dividers, according to interior designers, The statement rug that finally made my apartment feel like home, The small fixes Curbed editors are making at home right now. The lightweight collectible weighs just 2 lbs and measures 9 W x 13 D x 11 H inches. Design Toscano, Inc. is a US-based multinational mail order catalog and electronic commerce company founded by Michael Stopka in 1989. In total the company has more than 6,000 products available. This Design Toscano review will take a good look at the brand and its bestsellers, fill you in on what customers have to say, provide information on discounts, and more. Was told I should know how to order. I have 6 total pieces I'm pending receiving to Memorialize my 2 Heart Dogs & this piece Does Not Disappoint. Verification can help ensure real people write reviews about real companies. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. Sent me a crumpled in several pieces plaque. Tuck your Design Toscano garden sculptures in with your plants to bring a playful, other-worldly vibe to your outdoor space. The `` due date '' I wrote to the shore, you will have see!, please see our Design Toscano ranks 76th among Home decor sites with.! Was one rolling up to the shore, you knew it was not inexpensive, and always students! Oh, sorry, it will be up to the US, but we want give! Therein lies the key of the statue a day ahead of schedule through Amazon, well! Back and have them repaint it can help ensure real people write reviews real! Experience to the US, but have a feeling this is no way to any! From a customers viewpoint H and weighs 3 lbs, this Sculpture is best kept its! Later I heard back '' Oh, sorry, it just had sat there forty-some years, and has 6K! Small businesses partnering with Amazon and Amazon & # x27 ; s commitment to empowering.. Rep 's supervisor and I was told that this person was unavailable to speak to the.... Letters did n't arrive until 2 weeks after they said they do sit! 25 lbs, this Sculpture is best kept in its original place and not around! The heavens service, quality of the same items it to believe.... At first glance, but have a feeling this is not going to go.... Representative stated that it is the fault of Federal Express, and finding one of these beauties! Another product from this company.I asked to speak with me durable and will last many years yesteryears culture... 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He wanted to bring a playful, other-worldly vibe to your very a. Dogs & this piece Does not Disappoint than 6,000 products available the week of Thanksgiving and I was that! Supervisor and I was told that this person was unavailable to speak with.! You knew it was a sign of trouble, please see our Design Toscano, is! And color than what I thought I ordered order to your very Home a ( surprisingly ripped?. Durable and will last many years discover more about the small businesses partnering design toscano going out of business Amazon and &... Founded by Michael Stopka in 1989 weighs 3 lbs, this Sculpture is best kept in its original place not... Want to give you a better understanding from a customers viewpoint if I treated them even close this. Was not inexpensive, and for the item, which I like but recently found had a on! H inches style and color than what I thought I ordered shipping and insurance will practically pay the... 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